Tracking your parcel: Synthesis ships with either couriers or Australia Post Track and Trace, ensuring your parcel can be tracked safely to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is incorrect. While we only use reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
Delivery Time: Orders are usually shipped within 1-3 days of being received*. Once shipped, within Australia, standard orders take 1-5 working days to deliver (Please allow 1-2 extra days for rural delivery and delivery to WA.) For all other countries, you can expect delivery of your products within 14 working days or sooner for the express service.
If you have not received your order within 21 days please email us at email@example.com
*If there is a delay in the supply of any of the products you have ordered, we will advise you as soon as practicable. If the goods cannot be delivered within 30 days of your order, we will notify you of this delay so you may either cancel your order or agree a further delivery time with us.
To return a product, please complete and submit the Product Return Form and we'll be in touch.
We need to receive the Return Form before processing your refund or replacement. Our returns policy lasts for 30 days after purchase, however, we may still grant a refund or exchange in certain situations beyond 30 days.
You are responsible for paying for your own shipping costs for returning your item.
If you made your purchase from a retail stockist, you will need to return it to that stockist – and their store policies apply in terms of refund or replacement.
Sale items: (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Damaged goods: Please take a photo of the damaged parcel and goods and send this to us by email to firstname.lastname@example.org within 24 hours of receipt of your parcel to enable us to claim postal insurance and replace your damaged goods.
For any supply errors or damaged goods, please notify Synthesis within 24 hours of receipt of goods by email at email@example.com. Photos of damaged goods/boxes must be included for insurance purposes. Synthesis will use reasonable efforts to process all returns within 21 days of receipt.
For further questions or concerns please do not hesitate to contact us and we will be glad to assist.
If you have any other questions about your order, please contact us on firstname.lastname@example.org
Please provide your invoice number and you specific question – this will help us to provide a speedy response.